Creating and Managing Professional Email

Email is the most common form of written communication in business, and your email must be professionally writing and managed in order to stay ahead. In this high-impact program, you will learn e-mail etiquette policies and how to write professional e-mail that convey appropriate messages.

Learning Objectives

• Use guidelines for writing email.
• Apply email etiquette.
• Manage your email effectively.

Course Agenda

1. Identify your purpose.
2. Review proper email structure.
3. Apply the rules of effective email writing.
4. Use guidelines for professionalism.
5. Proofread your email (without the spellchecker).
6. Apply 13 rules of netiquette (email etiquette).
7. Learn techniques for better managing your email.