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Customer are
your number one priority, but customers
are not just those who buy your product or
use your services. They are your coworkers
who count on your reliability, supervisors
who depend on your commitment, or employees
who needs your direction. That's why
communication and customer service are so
important in today's global
workforce--effective communication nets
effective results.
Classroom Courses
►
Interpersonal
Strategies for Business Communication
Build relationship skills that help you
communicate, respond to conflict, handle
difficult situations, and relate to your
customers and coworkers.
►
World Class Customer Service
Anticipate customers' needs and handle the most
challenging situations. Make high-impact decisions that exceed
expectations.
►
Win-Win Solutions for Daily Conflict
Learn where conflict
comes from and how to avoid it. Reduce confrontation and the potential
damage it can create.
►
Anger
Management
Recognize anger sources and triggers. Express anger appropriately and
develop self-monitoring habits to catch anger in its early stages.
►
Successful Presentation Skills
Speak with authority and enthusiasm. Grab the audience's attention, keep
them on the edge of their seats, and motivate them to action.
► Principles of Consultative Selling
Establish credibility, differentiate your product solution, motivate
your customers to buy, and build lasting business relationships.
► Delivering
Successful Sales Presentations
Prepare and deliver dynamic sales
presentations. Motivate people to action and shorten the sales cycle.
► Negotiation Skills for
Life and Business
Negotiate win-win solutions. Determine what’s fair for both sides and
how to get what you deserve, without leaving too much on the table.
► How to Write Dynamic Speeches
Learn from former
White House speechwriters the secrets, shortcuts and techniques of
effective speechwriting.
► Creating and Managing
Professional Email
Learn e-mail etiquette
policies and how to write professional e-mail that convey appropriate
messages.
►
Conquering the Grammar Game
Master practical grammar guidelines. Learn word
usage, sentence structure, punctuation, and modern day grammar rules.
►
Essentials of Better Business Writing
Learn the fundamentals of successful writing. Increase your ability to
produce crisp, clear, and effective business documents.
►
Essentials of Better
Business Writing II
Apply and practice proven techniques for
purposeful, professional writing. Create expressive, meaningful and
persuasive documents.
►
How to Write
Technical Business Documents
Apply general
principles of technical writing. Create documents that are helpful,
accurate and comprehensible to the intended audience.
►
Professional
Interviewing & Resume Writing
Apply techniques for developing resumes and preparing for interviews.
Learn what employers look for and common strategies used.
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